New Home mystery shopping and customized sales training

We recently used New Home Sales Connection for video shops for our sales teams at Goodall Homes.

Todd Reynolds

VP of Sales and Marketing

The process and communication along the way was outstanding!  Setting up the shops, which is usually the hard part, was organized, efficient and set us up for a good experience.   The communication with Lauren and her team along the way was great and a couple of last-minute adjustments were made with ease.  The quality of the shopper and the videos was also excellent…no one on our team knew they were being shopped!  That has not been the case in the past.  I would highly recommend New Home Sales Connection!

Their exceptional service and valuable insights have transformed the way we approach sales and customer experience.

Mystery Shop Client

The feedback we received from New Home Sales Connection was thorough and actionable, allowing us to implement immediate changes to our processes. Their secret shoppers maintained the highest level of professionalism and adhered to ethical standards throughout the evaluation. The detailed reports we received were insightful, objective, and provided us with a clear roadmap for improvement. We greatly appreciate their honesty and constructive criticism, which has played a vital role in our growth.

I highly recommend you engage New Home Sales Connection to handle your next mystery shops!

Dana Keller

VP of Sales and Marketing, Koelbel Homes

I’ve worked with multiple mystery shop firms over my past 25 years in sales team management; New Home Sales Connection is by far the best and truly a pleasure to work with! From ease of coordinating schedules, to the quality of the video and shop summaries to finally (and most importantly) the highly credible and well-trained shoppers – our experience with the entire NHSC process and team was head and shoulders above all other mystery shop providers I’ve experienced. And, their pricing was very reasonable – even for providing shoppers that had to travel quite a distance to our mountain communities.

We've enhanced our new home sales process, ensuring we provide exceptional service to our customers.

Daniel Fischer

National Vice President Sales Training, Arbor Homes

New Home Sales Connection has been instrumental in helping Arbor Homes refine their sales presentations through insightful mystery shops. Their detailed feedback and thorough evaluations have been invaluable.