Life's a mystery. Sales don't have to be.

New Home Sales mystery shopping and customized training

The average sales person is asking less than 15 questions throughout a shop. Imagine what remains uncovered without the mystery shopping process? Now picture how many sales you could be losing.

Our mystery shopping programs provide simple, objective observations of your new home sales team through the eyes of professional, undercover shoppers. The end result? More sales.


We make the art of selling new homes less of a mystery

Instead of just showing you what your sales people are doing when you're not watching, we help you develop and execute new home sales strategies that positively affect your bottom line. Our bevy of mystery shopping services is tailor made to help your home development exceed your sales goals.

Live Mystery Shopping

Live, in-person sales situations held in-home by professional mystery shoppers posing as buyers

Live Mystery Shopping

Mystery Ear Shopping

By recording and analyzing the initial phone call, we help you identify areas of improvement

Mystery Ear Shopping

Video Mystery Shopping

Capture real buyer interactions with your sales team and replay highlights for teachable moments.

Video Mystery Shopping

Competition Shopping

Find out how other home sellers are promoting, selling and closing homes

Competition Shopping

Competitive Analysis

Use our data, reports, and recommendations to offset any of the sales tactics of your competition

Competitive Analysis

1:1 Training

We train sales people and brokerages to monitor and track their skill development

1:1 Training

Shh! It's the secret behind thousands of new home sales

Years in business
Mystery shopping moments
Sales training sessions

The New Home Sales Connection provides you and your team with a blend of Mystery Shopping Services and Personalized Sales Training to generate impressive sales results.

Call us today at 410-836-7007 or contact us online to learn more!

Industry-leading clients

We recently used New Home Sales Connection for video shops for our sales teams at Goodall Homes.
Todd Reynolds
VP of Sales and Marketing

The process and communication along the way was outstanding!  Setting up the shops, which is usually the hard part, was organized, efficient and set us up for a good experience.   The communication with Lauren and her team along the way was great and a couple of last-minute adjustments were made with ease.  The quality of the shopper and the videos was also excellent…no one on our team knew they were being shopped!  That has not been the case in the past.  I would highly recommend New Home Sales Connection!

Their exceptional service and valuable insights have transformed the way we approach sales and customer experience.
Mystery Shop Client

The feedback we received from New Home Sales Connection was thorough and actionable, allowing us to implement immediate changes to our processes. Their secret shoppers maintained the highest level of professionalism and adhered to ethical standards throughout the evaluation. The detailed reports we received were insightful, objective, and provided us with a clear roadmap for improvement. We greatly appreciate their honesty and constructive criticism, which has played a vital role in our growth.

I highly recommend you engage New Home Sales Connection to handle your next mystery shops!
Dana Keller
VP of Sales and Marketing, Koelbel Homes

I’ve worked with multiple mystery shop firms over my past 25 years in sales team management; New Home Sales Connection is by far the best and truly a pleasure to work with! From ease of coordinating schedules, to the quality of the video and shop summaries to finally (and most importantly) the highly credible and well-trained shoppers – our experience with the entire NHSC process and team was head and shoulders above all other mystery shop providers I’ve experienced. And, their pricing was very reasonable – even for providing shoppers that had to travel quite a distance to our mountain communities.

We've enhanced our new home sales process, ensuring we provide exceptional service to our customers.
Daniel Fischer
National Vice President Sales Training, Arbor Homes

New Home Sales Connection has been instrumental in helping Arbor Homes refine their sales presentations through insightful mystery shops. Their detailed feedback and thorough evaluations have been invaluable.

Get a free estimate

We'll listen to your needs and provide a tailored proposal to help you drive new home sales