Video Mystery Shopping: see evidence of your sales team's performance

How did your sales team do? Let's go to the video!

Be in the room even when you can't be there. How did your sales team do? Let's go to the video! Video mystery shops capture real customer interactions as they happen. You and your team can see and hear exactly what it’s like to experience your brand through your customer’s point of view. It’s the best way to monitor and measure the actual experiences against your benchmarks, taking associate performance to the next level.

Overview of Video Mystery Shopping for New Home sales

Capture real customer interactions

Video mystery shopping offers a unique advantage by capturing real customer interactions as they unfold. This allows you to get an authentic look at how your sales team engages with customers, providing a true reflection of your brand's performance. These video recordings are a powerful tool for understanding the customer journey and identifying areas for improvement.

See and hear your brand through your customer's eyes

One of the most significant benefits of video mystery shopping is the ability to see and hear your brand through your customer's eyes. This perspective is crucial for understanding the strengths and weaknesses of your customer service. By experiencing your brand as your customers do, you can make informed decisions on how to enhance their experience and satisfaction.

Monitor and measure actual experiences against benchmarks

Video mystery shopping allows you to monitor and measure real customer experiences against your established benchmarks. This comparison helps you identify gaps in performance and areas where your team excels. By having a clear understanding of how your actual service measures up to your expectations, you can implement targeted strategies to close any gaps and elevate your team's performance.

Improve salesperson performance with visual feedback

Visual feedback from video mystery shopping is an effective way to improve associate performance. Seeing real interactions provides concrete examples of what works well and what needs improvement. This visual evidence is more impactful than traditional feedback methods, making it easier for associates to understand and implement changes.

Enhance training with real-life scenarios

Incorporating video mystery shopping into your training programs adds a valuable dimension to the learning process. Real-life scenarios captured on video provide relatable and practical examples for your team to learn from. This approach helps associates better understand the expectations and standards of your brand, leading to more consistent and high-quality customer interactions.

Continuous improvement through ongoing evaluation

Video mystery shopping is not a one-time activity but a continuous process. Regularly evaluating customer interactions ensures that your team remains responsive to changing customer needs and expectations. By continuously monitoring and refining your approach, you can maintain high standards of service and stay ahead of the competition.

Take your team's performance to the next level

Investing in video mystery shopping is a strategic move to elevate your team's performance. By capturing real customer interactions, seeing your brand through your customer's eyes, and using visual feedback to drive improvements, you can ensure your associates deliver exceptional service every time. With video mystery shopping, you have the insights needed to take your team's performance to the next level.

What are the benefits of Video Mystery Shopping?


Improve Sales Techniques with Verbatim Sales Scripts

Our video mystery shopping service allows your agents to analyze and adjust their execution. By reviewing past performances, they can develop effective strategies and ensure future success, leading to a more refined and impactful sales approach.


Keep Agents on Task with Video Presentations

Video presentations show you exactly where changes need to be made. By visually identifying areas for improvement, you can provide precise feedback and keep your agents focused on delivering a consistent and high-quality customer experience.


Stimulate Competition among Top Performers

Stimulate friendly competition between your top performers by sharing video insights. This encourages your team to continually strive for excellence, fostering a competitive yet collaborative environment that drives overall performance improvement.


Benefit from Random but Effective Scheduling

Our Mystery Video Shopping is random but scheduled within a short period of time, fitting as many homes in each driving circuit as possible. This approach ensures a comprehensive and unbiased evaluation of your sales processes, providing valuable insights for continuous improvement.

Ready to transform your sales performance? Contact New Home Sales Connection today to learn more about how our Mystery Shopping Services and Personalized Sales Training can benefit your business.


Built on a legacy of sales training, we're experts in our field

New Homes Sales Connection is a subsidiary of Cannonball Moments. The Cannonball mission is to positively contribute to the wellbeing of all individuals by helping them reach their potential so they can invite and welcome an abundance of love, health, success, and joy into their lives.


The values that drive good business


We believe in a growth mindset that invites continuous improvement by viewing situations with a positive perspective.


We believe in maintaining a state of high-energy and upholding an intention to contribute to the wellbeing of others.


We embrace an attitude of contribution and worthiness to create balance, abundance, and satisfaction in all aspects of life.


We maintain our gratitude in all we do by keeping a grateful state of mind and creating alignment within all of our intentions.


When we accept our unique selves, we believe our platform matters. We strive to become our own best version and encourage others to do the same.


We work with clients to create solutions that stand the test of time.

We recently used New Home Sales Connection for video shops for our sales teams at Goodall Homes.
Todd Reynolds
VP of Sales and Marketing

The process and communication along the way was outstanding!  Setting up the shops, which is usually the hard part, was organized, efficient and set us up for a good experience.   The communication with Lauren and her team along the way was great and a couple of last-minute adjustments were made with ease.  The quality of the shopper and the videos was also excellent…no one on our team knew they were being shopped!  That has not been the case in the past.  I would highly recommend New Home Sales Connection!

Their exceptional service and valuable insights have transformed the way we approach sales and customer experience.
Mystery Shop Client

The feedback we received from New Home Sales Connection was thorough and actionable, allowing us to implement immediate changes to our processes. Their secret shoppers maintained the highest level of professionalism and adhered to ethical standards throughout the evaluation. The detailed reports we received were insightful, objective, and provided us with a clear roadmap for improvement. We greatly appreciate their honesty and constructive criticism, which has played a vital role in our growth.

I highly recommend you engage New Home Sales Connection to handle your next mystery shops!
Dana Keller
VP of Sales and Marketing, Koelbel Homes

I’ve worked with multiple mystery shop firms over my past 25 years in sales team management; New Home Sales Connection is by far the best and truly a pleasure to work with! From ease of coordinating schedules, to the quality of the video and shop summaries to finally (and most importantly) the highly credible and well-trained shoppers – our experience with the entire NHSC process and team was head and shoulders above all other mystery shop providers I’ve experienced. And, their pricing was very reasonable – even for providing shoppers that had to travel quite a distance to our mountain communities.

We've enhanced our new home sales process, ensuring we provide exceptional service to our customers.
Daniel Fischer
National Vice President Sales Training, Arbor Homes

New Home Sales Connection has been instrumental in helping Arbor Homes refine their sales presentations through insightful mystery shops. Their detailed feedback and thorough evaluations have been invaluable.

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